Health & Safety Policy
Friendly Amsterdam Tours Beyond New Horizons Enterprises Registration Number: 75027232 Adress: Schagerlaan 37, 1097HN
Email: contact@friendlyamsterdamtours.com
Phone: +31 (0) 629158333
Effective Date: 01/11/2024
Purpose
This Health and Safety Policy is designed to ensure the safety, well-being, and enjoyment of all clients, staff, and the general public during walking tours conducted by
Friendly Amsterdam Tours.
The company is committed to complying with all local, national, and international regulations to promote a safe touring environment.
1. General Safety Guidelines
1.1 Tour Guide Training
All tour guides must undergo comprehensive safety training, including:
First aid and CPR certification.
Familiarity with emergency procedures and local emergency contacts.Knowledge of the city’s safety regulations and pedestrian zones.
1.2 Client Safety Briefing
Before each tour, tour guides will:
Provide a safety briefing covering walking routes, potential hazards (such as traffic or uneven surfaces), and personal safety tips.
Ensure all participants understand the importance of staying with the group and following guide instructions.
1.3 Footwear and Clothing
Participants will be advised during booking and before the tour to wear appropriate footwear and weather-appropriate clothing. Tours will take place rain or shine unless weather conditions present significant hazards.
2. Risk Assessments and Route Management
2.1 Pre-tour Risk Assessment
Each route will be pre-assessed for:
Trip hazards (such as cobblestones, uneven pavements).High-traffic areas or busy intersections.
Areas with limited visibility or potential criminal activity.
2.2 Safe Routes
Walking routes will be planned to avoid high-risk areas where possible.Guides will choose pedestrian-friendly paths and crossings to ensure minimal exposure to vehicular traffic.
2.3 Regular Review of Routes
Routes will be reviewed periodically to identify any new risks or changes in local infrastructure, construction, or regulations.
3. Health Considerations
3.1 Physical Fitness of Participants
Clients will be informed about the physical demands of the tour. People with mobility issues or health conditions will be advised to consult with their healthcare provider before booking.
3.2 Water and Breaks
Guides will encourage clients to stay hydrated, especially during warm weather. Regular breaks will be scheduled for longer tours.
3.3 Medical Emergencies
In case of an emergency, the guide will:Administer first aid if necessary and contact local emergency services.Ensure the safety and comfort of the affected individual and the rest of the group.
4. Weather Conditions
4.1 Weather Monitoring
Tour guides will monitor weather forecasts and evaluate potential hazards from rain, wind, or extreme temperatures.
4.2 Tour Cancellation or Delay
If weather conditions pose a significant risk (e.g., thunderstorms, icy conditions, extreme heat), tours will be delayed or canceled. Clients will be informed promptly, and alternative dates or refunds will be offered.
5. Crowd and Public Safety
5.1 Avoiding Congestion
Guides will ensure the group size is manageable for busy public spaces. In peak tourist areas, they will use quieter routes where possible and avoid bottlenecks.
5.2 Client Identification
Clients will be provided with a company-branded lanyard or wristband for easy identification and communication in case anyone gets separated from the group.
6. Communication and Emergency Contacts
6.1 Tour Guide Communication
Tour guides will carry a mobile phone and have the contact details for local emergency services and the company’s management.
6.2 Client Communication
Before the tour, clients will be provided with emergency contact numbers, including those of the guide and the company.
7. Accident and Incident Reporting
7.1 Reporting Procedures
Any accidents or near misses must be reported by the guide to the company management within 24 hours. The company will keep records of all incidents and review them regularly to improve safety procedures.
7.2 Post-Incident Review
After an incident, the company will conduct a review to determine if additional safety measures are needed to prevent future occurrences.
8. COVID-19 and Public Health Measures
8.1 Compliance with Health Guidelines
The company will adhere to all government-issued health regulations regarding COVID-19, including:
Maintaining social distancing where required.Providing hand sanitizers to clients and staff.Ensuring masks are worn in crowded or enclosed spaces when mandated by health authorities.
8.2 Client Screening
Clients will be advised not to attend the tour if they feel unwell or exhibit symptoms of COVID-19 or other contagious illnesses.
9. Insurance
9.1 Public Liability Insurance
The company will maintain public liability insurance to cover any accidents or injuries that occur during tours.
9.2 Participant Responsibility
Clients will be reminded that they are responsible for their personal belongings, health, and safety during the tour. However, guides will take all reasonable steps to ensure their well-being.
Review and Revision
This Health and Safety Policy will be reviewed annually or after any significant incident to ensure its ongoing effectiveness.
Friendly Amsterdam Tours
Schagerlaan 37, 1097HN
contact@friendlyamsterdamtours.com
+31 (0) 629158333
Thank you for choosing Friendly Amsterdam Tours for your walking tours in Amsterdam!
